We are looking for an Inside Sales Administration will provide support and assistance to Account Manager, and work with operations, purchasing, quality and finance as requested and will be customer鈥檚 primary point of contact for inside sales coverage and market development for all FDH products with assigned accounts.

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Responsibilities

Know, understand and incorporate the FDH philosophy, value and vision in all behavior, practice and decisions.

Work directly with customer on a regular basis, providing timely, appropriate and accurate response to inquiries and requests.

Maintain and develop new and existing FDH customers through professional and appropriate sales methods.

Source products when necessary based on FDH鈥檚 best practices.

Maximize sales at assigned accounts and develop new customers from sales leads work.

Maintain and manage assigned customer鈥檚 back order and follow up the whole supply chain process, including purchasing, warehouse and finance.

Work with other departments to resolve issues and ensure customer satisfaction.

Attend and/or participate in external/internal customer or company meetings or sales/marketing events.

Basic data entry with accuracy, including sales order, sales quotes, vendor quotes and others.

Travel as required.

宀椾綅鑱岃矗

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Qualifications

Degree Level.

Maintain excellent customer service skills with the ability to deal confidently with both internal and external customers.

Able to be detailed oriented and perform in-depth account research if required.

Maintain excellent organizational and time-management skills.

Maintain strong competency working with integrated data system, Microsoft Office suite, including Outlook and intermediate to advanced Word, Power Point and Excel (i.e., spreadsheets, formulas, importing and exporting of files as applicable) as required.

Awareness of Health & Safety legislation and management.

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The Customer Program Analyst plays a critical role in the execution and support of customer engagement programs. This position involves analyzing customer data, supporting program implementations, and providing insights to enhance customer satisfaction and program effectiveness.

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Responsibilities

Data Analysis: Analyze customer data and feedback to assess program performance and identify areas for improvement.

Program Support: Assist in the planning and implementation of customer programs, ensuring alignment with strategic objectives.

Reporting: Develop regular reports on program activities, outcomes, and ROI. Communicate findings to stakeholders and suggest data-driven adjustments.

Customer Interaction: Engage with customers to gather feedback and provide support, enhancing the overall customer experience.

Cross-functional Collaboration: Work closely with sales, marketing, and product teams to align programs with customer needs and business goals.

Process Improvement: Identify and recommend process enhancements to streamline program management and improve customer satisfaction.

宀椾綅鑱岃矗

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Qualifications

Degree level education or equivalent experience.

Bachelor鈥檚 degree in Business Administration, Marketing, Data Science, or related field.

Knowledge and experience of process improvement techniques.

Project Management skills and experience.

Proven experience in data analysis, customer service, or program management.

Strong analytical skills with the ability to interpret complex data and turn it into actionable insights.

Awareness of Health & Safety legislation and management.

Financial awareness.

Excellent communication and interpersonal skills, with a knack for persuasive and clear presentation.

Proficiency in CRM software and data analysis tools (e.g., Excel, SQL).

Ability to work effectively in a team and manage multiple projects in a fast-paced environment.

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